Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Routbox Inc., a Delaware C Corporation (“Routbox,” “we,” “our,” or “us”), governing your access to and use of Intgrate — the field-service CRM platform accessible at intgrate.com and its related applications, APIs, and services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization. If you do not agree, do not use the Service.

Intgrate is a multi-tenant software-as-a-service platform that lets businesses manage clients, projects, estimates, invoices, scheduling, inventory, and related field-service operations, including optional messaging tools for communicating with their own customers. Routbox Inc. owns and operates Intgrate and other products, including Cynact.

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of your account information and for keeping your credentials confidential. You are responsible for all activity under your account.
• Account administrators are responsible for the users they invite, the roles they assign, and those users’ compliance with these Terms.
• Notify us promptly at hello@intgrate.com of any unauthorized use.

• Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. We do not store full card numbers.
• Fees are charged to your selected payment method each billing cycle until cancelled. Except where required by law, fees are non-refundable.
• We may change plan pricing or features on reasonable prior notice; changes take effect on your next billing cycle.
• You may cancel at any time; access continues through the end of the paid period. Unpaid accounts may be suspended or downgraded.

You agree not to, and not to permit any user to:

• Use the Service unlawfully or in violation of any third party’s rights.
• Send spam, unsolicited messages, or content that is unlawful, harassing, deceptive, or infringing.
• Upload malware, attempt to breach security, probe, scrape, or disrupt the Service.
• Reverse engineer, resell, or build a competing product from the Service except as permitted by law.
• Exceed documented rate limits or use the Service to store or transmit data you are not authorized to.

We may suspend accounts that violate this section to protect the Service and its users.

The Service offers optional SMS/text-messaging functionality (delivered through our telecommunications provider, Twilio) that lets you send service-related messages to your own clients and contacts — such as appointment confirmations and reminders, scheduling links, project and service updates, invoice notifications, and review requests. If you enable and use SMS, the following terms apply in addition to the rest of these Terms.

• You retain ownership of the data you and your users submit to the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service.
• You are responsible for the lawfulness of Customer Data and for having the necessary rights and consents to provide it to us, including personal data about your own clients and contacts.
• Our handling of personal data is described in the Privacy Policy, which is incorporated into these Terms by reference.

The Service, including its software, design, and content (excluding Customer Data), is owned by Routbox Inc. and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. All rights not expressly granted are reserved.

The Service integrates with third-party providers — including Stripe (payments), Twilio (messaging), Google (authentication), Resend (email), and AI providers. Your use of those integrations may be subject to the providers’ own terms. We are not responsible for third-party services, and their availability may affect related features.

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that messages will be delivered.

To the maximum extent permitted by law, Routbox Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim.

You agree to indemnify and hold harmless Routbox Inc. and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, your messaging activities, or your violation of these Terms or applicable law.

You may stop using and cancel the Service at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or create risk or legal exposure for us or others. On termination, your right to use the Service ends; you may request an export of Customer Data for a limited period as described in the Privacy Policy, after which it may be deleted.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. When we make material changes, we will update the effective date above and notify registered users by email or in-product notice before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.